This page explains how Community Energy Plus uses any information you give to us through our website, and the ways in which we protect your privacy.
The Data Protection Act & General Data Protection Regulations (GDPR)
Community Energy Plus is a data controller under the Data Protection Act & GDPR. We have a legal duty to protect any information we collect from you. We safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party unless you give us permission to do so.
What information do we collect?
We collect different kinds of information from visitors to our website:
- oil buying club membership applications and oil orders
- requests for information via our contact form
- email sign-ups for newsletters
- site usage information from log files
How information about you will be used
Here at Community Energy Plus we take your privacy seriously and will only use your personal information to administer your account and to provide the services you have requested from us.
The information you have provided on this form will be passed to the supplier we select to provide your heating oil. The information you provide will not be used for marketing purposes or passed to any other party.
Calls to our independent advice service
With your permission, the information you supply to us in telephone, email and social media contacts will be logged within a database to help us respond to, and track, your request. We do not pass on any of your personal information outside our organisation when dealing with your enquiry, unless you have given us permission to do so. We will not use any information you supply for any other purpose without your permission.
Cookies and Log Files
Log files allow us to record visitors’ use of the site which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information about you or information about which other sites you have visited.
Links to other sites
Access to your information and contacting us
If at any point you believe the information we process about you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, please contact us.
If you are not satisfied with our response or believe we are processing your personal data in a way that is not in accordance with the law, you can raise your concern with the Information Commissioner’s Office (ICO).
Email: [email protected]
Phone: 01872 245566
Post: Community Energy Plus, 35 River Street, Truro TR1 2SJ.