We request that members do not cancel their orders after the order cut-off date has passed. This is because it means that we will be providing suppliers with an inaccurate total order volume, and may affect our ability to negotiate a competitive price for future orders. Please only cancel your order if it is absolutely essential.

If you need to cancel your order before the cut-off date, please email [email protected] or call us on 0800 954 1956 or 01209 614975.

On the day that the price and supplier are confirmed, members who need to cancel their order must contact the supplier before the end of the same working day.  Suppliers contact details will be available on the Recent Orders page on the website or by calling 0800 954 1956

At the point that Community Energy Plus places an order with the supplier, members become bound by the supplier’s terms and conditions and a cancellation fee may be charged. 

Members making persistent cancellations without reasonable cause may be excluded from the club.

Please be aware that once the order is placed with a supplier, any issues with delivery become their responsibility.