Frequently Asked Questions | Community Energy Club

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Community Energy Club is an oil buying club bringing together the collective buying power of domestic, community and business heating oil users across the South West.

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0800 954 1956

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Frequently Asked Questions

How will I know the price?

What’s the difference between the ‘order date’ and ‘delivery date’?

I need a baby tanker to deliver to my house. Can I still order?

How much fuel do I need to order?

Can I choose the delivery date?

What if I need heating oil outside of these dates?

How do I place an order?

Can I place an order on behalf of someone else?

Can I change my order?

Can I cancel my order?

Who supplies the oil?

How do I pay for my heating oil?

I currently pay for my heating oil by monthly direct debit. Is this possible through the oil buying club?

How will I know how much has been delivered?

I have access issues with my tank, is this a problem?

Do I need to be in when the oil is delivered?

Can I buy additive enhanced heating oil though the club?

Will I get a better price for placing a larger order?

I’m already a member of another local oil buying club. Can I save more by joining your club?

Where can I get further information about this oil buying club?

Can I buy anything else through the club?