We request that members do not cancel their orders after the order cut-off date has passed as it means that we will be providing suppliers with an inaccurate total order volume.
We will endeavour to negotiate a cheaper rate per litre than members could expect to pay if they purchased the oil as an individual, but we will only be able to do this if suppliers are given an accurate figure of the total order size from the outset.
If you need to cancel your order before the cut-off date has passed, please email [email protected] or call 01209 614978.
On the day that the price and supplier have been confirmed, (the Wednesday following the order cut-off date) members needing to cancel their order must contact the supplier before the end of that day. Suppliers contact details will be available on the ‘Recent Orders’ page on the website or by calling 01209 614975.
At the point that Community Energy Plus places an order with the supplier, members will be bound by the supplier’s terms and conditions and a cancellation fee may be charged. Order cancellations may also lead to membership of the oil buying club being withdrawn in order to ensure that other members are not unfairly penalised by the actions of members making persistent cancellations.